ceo993 Terms and Conditions

These terms and conditions ("Terms") apply to the use of the ceo993 platform and all its services. By accessing the website or registering an account, you are considered to have given your consent to these Terms. If you do not agree to these Terms, you may not use the platform.

ceo993 is committed to providing a safe and trustworthy online gaming environment for players in Bangladesh. We protect your experience through SSL encryption, fair play principles and responsible gaming practices.

The following terms used in these Terms carry specific meanings:

• "Platform" refers to the ceo993 website, related applications and services.
• "User" or "you" refers to any person registered on or accessing the platform.
• "Account" refers to your personal registered profile on the platform.
• "Services" refers to online gaming, betting, live casino and other entertainment activities offered through ceo993.

These Terms take effect from the date of the latest update and replace all previous versions. ceo993 reserves the right to modify these Terms at any time. Continued use of the platform after any changes means you have agreed to the revised Terms.

The following conditions must be met to open an account and use the services on the platform:

• You must be 21 years of age or older.
• You must operate the account in your own name and for yourself.
• You confirm that online gaming is not legally prohibited in your location.
• You are mentally capable and able to game responsibly.
• All information you provide is completely true and accurate.

ceo993 may request an identity document or other paperwork at any time for age verification. Providing false information will result in immediate account closure and the balance may be forfeited.

3.1 One Account Policy

Each user may hold only one account. If a single person has multiple accounts, all of them will be closed and any accumulated bonuses or winnings may be cancelled.

3.2 Password Protection

It is your responsibility to keep your account login details confidential. If you suspect any unauthorised access to your account, notify the support team immediately. You should not share your password with anyone.

3.3 Accuracy of Information

All information provided at registration — name, date of birth, mobile number and payment details — must be true and up to date. If any details change, update them in your account settings.

3.4 Account Verification

ceo993 may verify a national identity card (NID), passport or other government-issued document as part of the KYC (Know Your Customer) process. This verification may be mandatory for large withdrawals.

4.1 Payment Methods

ceo993 currently supports Bangladesh's most popular mobile banking methods — bKash, Nagad, Rocket and Upay. All transactions are conducted in Bangladeshi Taka (৳).

4.2 Deposit Process

Once a deposit is completed successfully, it is added to your account immediately. If a payment is delayed, contact support with proof of the transaction.

4.3 Withdrawal Conditions

• Account verification must be completed before submitting a withdrawal request.
• Withdrawals can only be made to the same method used for the deposit.
• Wagering conditions must be met before withdrawing from a bonus balance.
• ceo993 reserves the right to place a withdrawal on hold if fraud is suspected.

5.1 Bonus Claim Conditions

The welcome bonus can be claimed once per new account. To withdraw after receiving the bonus, you must wager the total balance including the bonus amount 25 times. For example: depositing ৳14,000 adds a ৳8,000 bonus, giving a total of ৳22,000.

5.2 Reasons for Bonus Cancellation

• Attempting to claim a bonus through multiple accounts.
• Evidence of manipulating the bonus system.
• Attempting to withdraw before the wagering conditions are met will result in the bonus being cancelled.

5.3 VIP Program and Cashback

ceo993's VIP program has four tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4% weekly cashback; Gold — up to 0.6% weekly cashback; Platinum — up to 0.8% weekly cashback. You can advance to a higher tier based on your activity and loyalty.

The following activities are strictly prohibited. If any of them are detected, the account will be closed immediately:

• Using the platform for money laundering or illegal financial transactions.
• Manipulating the gaming system through cheating, software bots or automated methods.
• Stealing or misusing another user's account details.
• Operating an account in the name of or using the funds of a third party.
• Interfering with the platform's security systems or attempting to hack them.
• Gaining an advantage through multiple accounts in violation of bonus terms.
• Operating an account on behalf of a minor or giving them access.

For any of the above violations, ceo993 reserves the right to take legal action and may notify the relevant authorities.

7.1 Game Results

All game results on ceo993 are determined by RNG (Random Number Generator) technology. Results are completely impartial and verifiable. Published results are final, and in the case of a technical error ceo993 will investigate.

7.2 Technical Issues

If a game is left incomplete due to a server problem, network disconnection or any other technical fault, the bet for that round will be refunded. The decision of ceo993 management on this matter is final.

7.3 Betting Limits

Minimum and maximum bet limits are set for various games and are displayed in the game interface. It will not be possible to place a bet outside these limits.

7.4 Cricket and Sports Betting

For sports betting, odds may change before the match starts or during live play. If an event is cancelled or stopped due to rain, the bet will be settled according to the relevant rules.

ceo993 places the highest importance on protecting your personal information. We use SSL encryption technology to keep all data transfers secure. Your information is not shared with any third party for commercial purposes.

We use your information for the following purposes:

• To verify identity and ensure account security.
• To process deposit and withdrawal transactions.
• To comply with applicable laws and regulations.
• To prevent fraud and money laundering.
• To provide a personalised experience for you.

To read our full privacy policy, visit the Privacy Policy page.

ceo993 takes responsible gaming practices very seriously. We believe gaming should be an entertainment activity, not a source of income.

On our platform you can set the following limits yourself:

• Daily, weekly or monthly deposit limits.
• Session time limits and maximum loss limits.
• Self-exclusion: suspending your account for a set period of time.

If you feel that gaming is having a negative impact on your life, contact our support team and read the Responsible Gaming page.

10.1 Closure at User Request

You may request to close your account at any time. Any remaining balance must be withdrawn before closure. Bonus balances will be cancelled at the time of closure.

10.2 Termination by ceo993

ceo993 reserves the right to close an account in the following circumstances:

• Serious breach of the Terms.
• Suspicion of fraud or illegal activity.
• Providing a false identity or information.
• Extended inactivity (more than 12 months).

If an account is closed for a valid reason, any remaining legitimate balance will be returned.

ceo993 is not responsible for the following:

• Loss of a game or bet due to internet disconnection.
• Faults or outages of third-party services.
• Unauthorised access to an account due to the user's own negligence.
• Any event beyond our control (force majeure).

In the event of any dispute, the decision of ceo993 management will be considered final. However, we will always review each matter fairly and impartially.

ceo993 may change these terms and conditions at any time without prior notice. The latest version published on the website after any change will remain in effect. We will try to send a notification to the registered email for important changes.

If you have any questions about these terms and conditions or in case of any dispute, please contact our support team. Our Bengali-speaking team is available 24/7 for you.