ceo993 Privacy Policy
Your personal information is invaluable to us. Read this policy to learn in detail how ceo993 collects, uses, and keeps your information secure.
Introduction and Applicability
ceo993 is a trusted online gaming platform that provides cricket betting, slot games, live casino, and various other entertainment services for players in Bangladesh. We believe that protecting your privacy is our fundamental responsibility.
This privacy policy will inform you which information is collected when you use the ceo993 website, application, or any of our services, how that information is used, with whom it may be shared, and what steps we take to protect your information. By continuing to use our services, you consent to this policy.
This policy applies to all services operated under the ceo993.lat domain. Our services are intended only for individuals aged 21 and above.
1 What Information We Collect
Identity Information
Information you provide when registering an account or using our services:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- National ID or other identity document details (for verification purposes)
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal history
- Transaction amounts and times
- Visa or Mastercard card details (if applicable)
Technical Information
Information automatically collected about your device and connection:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Time and duration of site visits
- Information collected from cookies and tracking technologies
Gaming Activity Information
Information related to your use of the platform:
- Betting and gaming history
- Preferred games and categories
- Records of bonuses and promotions received
- History of communications with the support team
- Account settings and preferences
2 Purpose of Using Your Information
ceo993 uses your personal information for the following legitimate purposes:
Service Operation
To create and manage your account, process transactions, and provide all features of the platform.
Identity Verification
To complete the KYC (Know Your Customer) process to prevent fraud, verify age (21+), and ensure secure transactions.
Providing Support
To resolve your issues, answer your questions, and provide 24/7 live chat support in Bengali.
Service Improvement
To improve the platform experience, add new games and features, and identify and resolve technical issues.
Notifications and Offers
To send you relevant bonus offers, promotions, and important updates based on your preferences (you may opt out at any time).
Responsible Gaming
To monitor your gaming activity, identify signs of problematic behaviour, and ensure a responsible gaming environment.
3 Information Sharing and Disclosure
ceo993 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete financial transactions. They follow their own privacy policies.
- Technology Partners: Technology service providers required to operate the platform (such as server hosting and security services) have access to a limited amount of information, solely to deliver their specific services.
- Legal Obligations: Where disclosure of information is required under applicable laws of Bangladesh, court orders, or demands from regulatory authorities.
- Fraud and Crime Prevention: Information may be shared with relevant authorities to assist in investigating fraudulent activity, money laundering, or other illegal activity.
- Business Transfers: In the event of a business merger or sale, user information may be transferred, but the protections of this policy will remain in place.
Outside the circumstances listed above, we do not disclose your information to anyone without your explicit consent.
4 Data Security Measures
ceo993 uses industry-standard security measures to keep your personal information secure:
SSL Encryption
Our website and all communications are protected by SSL (Secure Sockets Layer) encryption. All data transferred between your browser and our servers is encrypted, making it unreadable to anyone outside.
Password Hashing
Your password is never stored in plain text. We use industry-standard one-way hashing algorithms, which means even our staff cannot view your password.
Secure Servers
Our servers undergo regular security audits. They are protected by firewalls, anti-malware, and intrusion detection systems.
Access Controls
Access to your information is limited only to staff members who need it for their work. All access is logged and reviewed regularly.
Please note that no method of transmitting information over the internet is 100% secure. We make every effort, but we cannot guarantee absolute security. Use a strong, unique password for your account and do not share it with anyone.
5 Cookies and Tracking Technologies
ceo993 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device.
Cookies we use:
- Essential Cookies: Required to maintain login sessions, ensure security, and support the basic functionality of the website. The site cannot function without these cookies.
- Functionality Cookies: Used to remember your preferences (such as language and display settings) so you do not have to change them every time you log in.
- Analytical Cookies: Collect anonymous statistics to understand which pages are visited most, where errors occur, and to improve service quality.
You can control or delete cookies through your browser settings. However, deleting certain essential cookies may prevent you from using some features of the site.
6 Data Retention Period
We retain your personal information only for as long as it is necessary:
- Active Accounts: Information is retained for the duration the account is active and for at least 5 years after the last activity (due to financial record-keeping obligations).
- Closed Accounts: Even after an account is closed, certain information may be retained to meet legal and regulatory requirements.
- Financial Transactions: Records of financial transactions must be retained for a specified period in accordance with applicable laws of Bangladesh.
- Support Communications: Records of support-related communications are retained for at least 2 years.
Once the designated period has expired, we securely delete your information or irreversibly anonymise it.
7 Your Rights
As a ceo993 user, you have certain important rights over your own information:
Right to Access
You may request at any time to know what information we hold about you.
Right to Rectification
If your information is incorrect, you may request that it be corrected. Many details can be updated directly from your account settings.
Right to Erasure
Subject to certain conditions, you may request that your information be deleted. Some information may need to be retained due to legal obligations.
Right to Object to Processing
You may opt out by objecting to optional data processing such as marketing communications.
Right to Data Portability
You may request that the information we hold about you be provided in a structured, common format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, which applies during the review period.
To exercise any of the rights above, please contact our support team at: [email protected]. We will process your request within a reasonable time.
8 Protection of Minors
ceo993 is intended only for individuals aged 21 and above. We do not knowingly collect any personal information from minors. Age is verified during the registration process.
If we confirm that a minor is using our platform, the relevant account will be closed immediately and all collected information will be deleted. Parents or guardians who wish to bring this to our attention may contact us at [email protected].
9 Changes to This Policy
ceo993 may update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, a notification will be sent to your registered email address.
- Continued use of the platform after an update will be considered acceptance of the new policy.
- If you object to any changes, please contact the support team to close your account.
We recommend that you review this policy regularly.
Privacy Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.
- Live Chat — 24/7 Support in Bengali
- [email protected]
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